Gladly is an AI-powered customer experience platform that treats customers like people, not tickets. The platform unifies every interaction across voice, chat, SMS, email, and social media into a single continuous conversation, combining AI automation with human support to deliver personalized service at scale. Gladly is trusted by leading brands including Nordstrom, Crate & Barrel, Ulta Beauty, and Allbirds.
“The Gladly team has a deep understanding of the customer service industry, and their people-centered approach empowers companies and helps to revolutionize the customer service experience.”
Amy Burr
CEO, SKY VC
“We are thrilled to count SKY VC as an investor. The strategic partnership with the team aligns our shared vision to reimagine what the future of customer service will look like.”
Joseph Ansanelli
CEO and Co-Founder, Gladly
